Differences

This shows you the differences between two versions of the page.

--- faq [2025/10/30 15:45] – created admin
+++ faq [2026/04/10 12:36] (current) – admin
@@ Line 5: / Line 5: @@
   - If that doesn't work, unplug the power from your monitor for 10 seconds, then plug back in (black cable)\\
-) My laptop won't connect to my Smartboard.\\
+) My laptop won't connect to my Smartboard / touch is not working.\\
   - Reboot computer
   - If that doesn't work, unplug the power from your monitor for 10 seconds, then plug back in (black cable)\\
   - If that doesn't work, reboot the Smartboard\\
-  - If that doesn't work, unplug the Smartboard from the wall for 10 seconds, then plug back in
+  - If that doesn't work, unplug the Smartboard from the wall for 10 seconds, then plug back in\\
+) My charging cart isn't charging my Chromebooks / iPads.\\
+  - The charging carts alternate charging between two banks of chargers. They will not all charge at the same time. Verify that some of your devices are charging.\\
+  - If one specific cord never charges, please mark it in some way and submit a request for us to replace the charger.\\
+) My student's chromebook has a virus.\\
+  - It is nearly impossible for a Chromebook to have a virus. Your student has most likely visited a bad website. This can usually be resolved by simply rebooting the chromebook.