Differences

This shows you the differences between two versions of the page.

--- it_service_account [2025/10/03 23:20] – admin
+++ it_service_account [2025/10/13 18:28] (current) – admin
@@ Line 5: / Line 5: @@
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-This wiki uses this account to send emails. It's also used as the inbox for ticket email responses, which is attached to a cronjob on the it.perrymaroons.com server to pass those user messages through to the database and contact the IT department with an email notification.
+This wiki and the ticketing system use this account to send emails.\\
+This email address is also used to process ticket email responses. Ticket-owner emails have the reply-to set to itserviceaccount@perry.k12.ok.us. The ticketing system is set to check this address every 60 seconds for ticket responses by their subject line, then inserts the user response as a ticket note and sends automated email notifications to the IT department.\\