it_service_account
Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revision | |||
| it_service_account [2025/10/13 18:27] – admin | it_service_account [2025/10/13 18:28] (current) – admin | ||
|---|---|---|---|
| Line 5: | Line 5: | ||
| thdt rarm facw scqs\\ | thdt rarm facw scqs\\ | ||
| - | This wiki uses this account to send emails. It's also used as the inbox for ticket email responses, which is attached to a cronjob on the it.perrymaroons.com server to pass those user messages through to the database and contact the IT department with an email notification.\\ | + | This wiki and the ticketing system use this account to send emails.\\ |
| This email address is also used to process ticket email responses. Ticket-owner emails have the reply-to set to itserviceaccount@perry.k12.ok.us. The ticketing system is set to check this address every 60 seconds for ticket responses by their subject line, then inserts the user response as a ticket note and sends automated email notifications to the IT department.\\ | This email address is also used to process ticket email responses. Ticket-owner emails have the reply-to set to itserviceaccount@perry.k12.ok.us. The ticketing system is set to check this address every 60 seconds for ticket responses by their subject line, then inserts the user response as a ticket note and sends automated email notifications to the IT department.\\ | ||
it_service_account.txt · Last modified: by admin